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Recent Posts:

  • Quickbooks Purchase Order module on the blink for awhile
  • EDI and your small business
  • Weight loss and work productivity
  • Social media and driving business to you
  • Quickbooks Training offered here
  • What bookkeeping gives to your business
  • Tax preparation services offered for startups, small businesses and individuals
  • Small business in a microcosm

    • Want new sales?

    I was at a convenience store yesterday evening.  I initiated a conversation with the clerk and he shared with me that business was down.  I began replaying in my mind what I saw as I was in the store.  For prior customers, it was ring up the purchase and done.
     
    I appreciate quick customer service (for instance I love HEB grocery store's checkout lines since they are routinely pretty fast) but I know I would patronize a store more often if they chat with me as they are ringing up my selection.  I know if I'm a regular patron.  Shouldn't they know it too.  I mean doesn't everyone want to be remembered?
     
    Make me feel like I'm important to you and I'll keep coming back.  I suppose that's one of the ways to recession proof your business.  I think that's one key to new sales and devoted customers.
     
    I am a CPA in San Antonio and serve individuals and small businesses in San Antonio and surrounding areas.
    Richard J. Garcia | 05/11/2010