Customer Service in All Things
So yesterday I had my family over for Easter. The thing about gatherings is knowing how to make everyone feel welcome and cater to their needs. The attendees for my party drove from different points of the city when they could be doing something else.
How you as host integrate them will leave them feeling grateful to be included or underwhelmed and perhaps a little regretful for the time they spent at your home. A host still has responsibilities to serve the needs of guests in a variety of ways but mostly must provide what they are expecting when they accepted your invitation.
Using these type of gatherings can also be a wonderful learning experience to developing your social skills in a comfortable setting. It took me a long time learning to "work a room". You want to make sure you can say hello to everyone and integrate all so you don't have anyone sitting bored and alone.
I was for many years painfully uncomfortable in mixers and other social functions. It took me joining a networking organization a few years ago to take me out of my comfort zone and teach me on a weekly basis how to interact socially. I am most thankful to that group (which I am still a member of) for growing me and now I suggest to you to do the same if you lack the social graces I have described.
The customer service part as host of your gathering is just another chance to sharpen yourself to do it better in a business setting regardless of whether you sell a product or a service. It is a win win for your growth as a person.
I am a CPA in San Antonio and I serve the needs of small business and individuals in San Antonio and surrounding areas.
Richard J. Garcia | 04/05/2010