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Learning from fast food restaurants

Did you ever wonder why so many people line up to eat at fast food restaurants.  Certainly speed of service is one trait but another is consistency.  You know the burger ordered at a chain restaurant is going to taste like the burger you ordered on your last visit.  It's one of the things you count on.  The same is true for your business.  Start to develop a standard practice of professional service to your customers and over time a line of customers will be heading to your door.

Richard J. Garcia | 01/27/2010