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  • Developing positive experience for customers

    Can you remember the last time you received great service for something you purchased.  Now do the same exercise remembering a negative experience.  At least for me, I can remember poor service with a much stronger feeling than the good.

    Perhaps your day isn't going well or you've run into personal problems.  Don't take it out on your customers.

    I was in a convenience store the other day and the person ahead of me was certainly rude to the attendant.  Next in line, I had my money ready and presented my purchase for him to ring up in a timely manner.  Instead of greeting me with positive service, I received the fallout of his negative experience with the prior customer. I not only paid for the purchase but received a hostile clipped tone and brusk handling of my transaction.  

    Recognize where you can improve your customer service to avoid losing sales and your loyal customer following.

    Richard J. Garcia | 02/13/2010