Less is often more when dealing with clients
I was on the phone yesterday with the shredder repair representative. What I wanted to know dealt with when I would have my shredder back from the shop. For me, I was expecting a pretty short conversation. For the rep, he spent additional time explaining why the machine's performance had gone awry in the first place.
It's a thin line (which I too struggle with in my business) between too little information and too much. I listened patiently though I must admit an urge to cut the conversation short. I'm more of a do this and you'll be fine kind of listener. The fine points of viscosity in shredding oil made it harder for me to concentrate on the topic being explained to me.
It was a learning experience for me to be on the other side of the consulting table. I've got to work on covering more in fewer words.
I am a CPA in San Antonio and provide bookkeeping, payroll, taxes and more. We offer a free initial visit and look forward to serving your business needs.
Richard J. Garcia | 03/09/2012