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A small business faux pas

This weekend was the first opportunity in a good long while to utilize my weekends just for me.  What does that have to do with a small business faux pas?  Let me explain.

Yesterday, I went in search for some furniture to put in the office.  Across the street from where I did my browsing was a neighborhood Barber shop.  I dialed the number to ask what kind of wait to expect before I could be seen.  The Barber on the other end said it would be a very little wait.  Great I added and mentioned I was heading over to their shop.  There were already a few people in the waiting room and I had to bide my time for over a half hour.  No big deal.  That's the way it's supposed to be.  First come, first served.  The problem was I was still waiting as people who came after me were taken for their grooming.  One and then another sat down in the chairs.  Did they lose a customer?  Yes, now I'll never be able to become a regular simply because I didn't get the opportunity to develop a history with them.  Their problem may develop over time.  How do you replace the cash flow from your regulars who move away of stop coming when you don't provide service to new ones?

I am a CPA in San Antonio and provide bookkeeping, payroll, taxes and more.  We offer a free initial visit and look forward to serving your business needs.

Richard J. Garcia | 04/22/2012